Customer Service Ambassador

5 days ago


Norfolk, Virginia, United States Life Protect 247 Full time
Customer Service Role Overview
Life Protect 24/7 is a leading provider of medical and security alert systems. We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for those who enjoy helping others and providing exceptional service experiences.

Salary Information
We offer a competitive salary of $14/hour, with opportunities to earn up to $20/hour through commission based on performance.

Job Description
As a Customer Service Representative, you will be responsible for handling inbound calls from customers, responding to their inquiries, and resolving issues in a timely and professional manner. You will work closely with our Customer Relations Manager to ensure that all customer concerns are addressed and that our customers receive the best possible service experience.

Responsibilities:
  • Handle inbound calls from customers, respond to their inquiries, and resolve issues in a timely and professional manner.
  • Work closely with our Customer Relations Manager to ensure that all customer concerns are addressed.
  • Process cancellations and returns, and provide solutions to retain customers.

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a contact center, service industry, or retail sales.
  • Strong computer and interpersonal communication skills.

Benefits:
  • Weekly pay.
  • Paid training.
  • Paid overtime on Saturdays.
  • Paid time off.
  • Medical, dental, vision, AD&D, and life insurance.
  • HSA options.
  • 401k with company match.
  • Employee development program.
  • Employee product discount.
  • Beautiful call center workspace.


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