Client Relations Specialist
2 weeks ago
Are you ready to become an integral part of a dynamic team that values both productivity and a relaxed work atmosphere? Old Republic Surety Company is on the lookout for a Client Relations Specialist to join our Agency Support Team. In this role, you will find not only a competitive compensation package but also a culture that harmonizes high energy with a pleasurable work environment, ensuring your role is both rewarding and enjoyable.
At Old Republic Surety Company, we recognize that a positive work environment is crucial for achieving excellence. Our supportive and easy-going culture guarantees that every team member feels appreciated and empowered. We are committed to creating a workplace where work/life balance is genuinely practiced, not just a catchphrase. Join us, and you will be part of a team that looks forward to coming to work and leaves each day feeling fulfilled and balanced.
As a Client Relations Specialist - Agency Support, you will engage in a fast-paced setting with key responsibilities that include managing electronic and paperless bond purchasing systems for new and renewal business, cancellations, and endorsements. You will be responsible for preparing billing invoices, continuation certificates, policies, and notices for outgoing mail. You will serve as the primary contact for branch and field personnel, as well as agents, ensuring seamless communication and efficient transaction processing. Additionally, you will assist agents in navigating our electronic bond purchasing systems and company website, retrieve credit reports for the Underwriting Department, and prepare various correspondence for Home Office Underwriters, including memos and branch audit materials. You will also create new bond and credit files and perform various administrative tasks such as faxing, scanning, copying, and collateral processing.
Your work schedule will be Monday through Friday, from 8:00 a.m. to 4:15 p.m., allowing you ample time to enjoy your evenings and weekends. We believe that a balanced schedule is vital for personal well-being, and we have structured our work hours to reflect that commitment.
To thrive in this position, you will need a High School diploma or equivalent and a minimum of two years of relevant experience, or an equivalent combination of education and experience. Essential skills include outstanding customer service, meticulous attention to detail, and excellent time management. We are seeking an individual who is not only diligent and a team player but also brings a relaxed demeanor and a sense of enjoyment to the role.
Working as a Client Relations Specialist - Agency Support requires the ability to work independently and effectively in a fast-paced environment. Proficiency with Microsoft (MS) Windows and Office products is essential. Other necessary skills include excellent oral and written communication abilities, strong organizational and proofreading skills, the capacity to maintain accurate records, the ability to handle confidential information discreetly, and a keen attention to detail.
PHYSICAL AND ENVIRONMENTAL DEMANDS:This position requires sitting for extended periods and occasional standing and/or walking. The role may involve occasionally pushing, pulling, carrying, and/or lifting up to 10 pounds. No personal protective equipment is necessary, and ergonomic equipment is available to employees.WHO ARE WE?
Old Republic Surety Company specializes in underwriting contract, fidelity, and commercial bonds, serviced through a network of over 4,500 independent insurance agencies. Our solutions include bid bonds, performance and payment bonds, and maintenance bonds for contractors of all sizes. ORSC consistently delivers exceptional service and innovative underwriting options across all 50 states.
ORSC collaborates with dedicated contractors and agents, providing them with creative and sometimes unconventional surety solutions. These long-lasting partnerships endure because ORSC is a trusted surety advisor, committed to helping contractors achieve their objectives by sharing expertise to assess risk and recommend beneficial solutions for all parties involved.
WHY OLD REPUBLIC SURETY COMPANY?
Old Republic Surety Company offers numerous opportunities for our employees to grow and thrive. We foster a culture of internal advancement and support our employees' aspirations for career progression. This is achieved in an open-door, collaborative environment that encourages and rewards both teamwork and individual contributions. We seek bright, passionate individuals who align with our values and pursuit of success. To learn more about our company culture and outstanding benefits, please visit our website.
COMPANY BENEFITS
Financial:
- Competitive salary
- 401k Savings & Profit-Sharing Plan, including company match contribution
- Roth investment options
- 529 Education Savings Plan
- Employee Referral Bonus Program
- Health Insurance
- Dental Insurance
- Flexible Spending & Health Savings Account options
- Life Insurance
- Vision Insurance
- Supplement Life Insurance
- Long-Term Disability Insurance
- Paid Leave of Absence Benefits
- Accident & Critical Illness Insurance
- Pet Insurance
- 38.75 hour standard work week
- Hybrid work opportunities available upon completion of training
- Casual business attire
- Generous paid time-off (PTO)
- Paid holidays
- Volunteer opportunities
- Company-sponsored events and outings
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