Junior Client Relations Specialist
2 weeks ago
About Us:
JB Executives is a dynamic and innovative firm focused on customer engagement and direct sales strategies. As we expand our operations, we are set to initiate a new marketing campaign for a leading multinational food and beverage company. Our goal is to enhance consumer accessibility and convenience, ensuring that our clients receive the best service possible.
Position Overview:
We are seeking a motivated and personable Entry-Level Customer Service Representative to become a vital part of our ambitious and growth-oriented team. In this role, you will play a key part in attracting new customers and contributing to our overall success. Your responsibilities will include making outbound calls to a targeted audience and utilizing a consultative approach to present our diverse range of products and services.
Your Responsibilities:
As an Entry-Level Customer Service Representative, you will:
- Engage with customers in person to provide tailored product or service recommendations while successfully closing sales.
- Address all inquiries, complaints, and questions with utmost professionalism and courtesy, ensuring efficient resolution of issues.
- Facilitate business transactions related to the establishment of new customer accounts.
- Maintain a comprehensive understanding of company operations and demonstrate a commitment to continuous learning.
- Assist the Customer Account Manager by offering suggestions to enhance operational procedures and reduce customer turnover.
- Participate in ongoing training initiatives, including one-on-one sessions, webinars, and role-playing exercises.
Your Profile:
The ideal candidate will possess:
- A degree in marketing, communications, business, or a related field.
- 1-2 years of experience in customer service, sales, or hospitality.
- A reputation as a leader within your community or social circles.
- A solution-oriented mindset with the resilience to tackle challenges positively.
- Excellent communication skills, comfortable in both small and large group settings.
- A collaborative spirit with a desire to mentor and inspire others.
Training:
We provide comprehensive training to all employees to ensure their success and confidence in their roles.
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