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Client Service Representative

2 months ago

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Job Description

The Account Executive is a key member of our team at Publicis Digital Experience, responsible for driving the execution of our strategic plans and ensuring that our creative products meet the objectives of our clients and our agency.

Key Responsibilities:

  • Provides day-to-day leadership and value-added ideas to help build the client's business.
  • Conducts day-to-day implementation of client projects that run smoothly and flawlessly.
  • Built trust with internal and external clients.
  • Utilizes other parts of the agency to deliver work efficiently.

Client Development:

  • Develops and maintains positive working relationships with clients.
  • Manages projects from start to finish, earning the confidence of and developing a strong working rapport with day-to-day client contacts.
  • Acts as a gatekeeper for all client-facing materials, providing final review before items are submitted to the client.
  • Is able to persuasively present to an internal team or client, as needed.

Creative:

  • Effectively manages the creative process by coordinating logistics, timing, and budget issues associated with development.
  • Addresses questions related to the brief throughout the creative process.
  • Provides meaningful feedback during the creative brief.
  • Gains support and ownership for ideas.
  • Sharpens point of view on creative work by thoughtfully considering the brief and the clients' objectives.

Project Management:

  • Understands the functions and processes of all agency departments.
  • Leads agency processes.
  • Maintains strong relationships with internal resources, teams, and agency partners to ensure efficient resolution of issues.
  • Provides input and direction to create client brand plans, yearly deliverables plans, and individual project plans.
  • Creates yearly talent estimates and provides input on yearly deliverables.
  • Manages budgets and timelines to ensure delivery of projects on budget and deadline.
  • Prepares all materials for production and troubleshoots issues throughout the production process.
  • Organizes and participates in production meetings.
  • Schedules, facilitates, and actively participates in internal and client meetings.
  • Effectively monitors the work of other agency departments against agreed-upon timetables.
  • Develops a comprehensive summary of client discussion/agreements and ensures agency reacts accordingly.
  • Responsible for preparing production estimates.
  • Oversees the resolution of Talent Management, Legal, and Production issues.
  • Facilitates internal and external status meetings.
  • Begins to understand the meaning and impact of key financial measures and how to use financial analysis to evaluate opportunities.
  • Effectively incorporates senior Account Management staff as project objectives or issues warrant.

Leadership:

  • Creates a climate in which people can do their best.
  • Provides support, guidance, and oversight to junior team members.
  • Demonstrates a commitment to the agency 'team' as part of a positive mindset about the work, the client, and agency staff that are involved.
  • Demonstrates unity behind team and agency decision-making.

Qualifications:

  • Bachelor's degree.
  • 2 to 4 years of experience.