Reception Operations Coordinator

2 weeks ago


Gaithersburg, Maryland, United States The Montgomery County Coalition Full time
Job Overview

The Reception Operations Coordinator is responsible for managing the flow of tenants and visitors at the facility, ensuring a secure environment through the use of surveillance systems and vigilant observation. This role is crucial in maintaining safety and responding to any unusual occurrences.

Key Responsibilities:

  • Ensure the safety and security of clients from both internal and external threats.
  • Welcome clients and guests with professionalism.
  • Maintain and update the visitors' log accurately.
  • Handle incoming calls and direct them to the appropriate personnel.
  • Provide general information and refer inquiries to the relevant staff.
  • Continuously observe the behavior of residents, clients, and guests.
  • Report incidents to the supervisor and Program Manager in accordance with established protocols.
  • Monitor surveillance cameras and secure entry points.
  • Assist residents in submitting maintenance requests.
  • Manage in-house mail and packages efficiently.
  • Document daily activities and occurrences in the staff log.
  • Contribute to the cleanliness and safety of the reception area.
  • Prepare security alerts and incident reports as necessary.
  • Conduct regular walkthroughs of the building.
  • Participate in staff meetings to discuss relevant issues.
  • Utilize de-escalation techniques to manage potential crises and notify authorities when necessary.
  • Complete additional tasks as assigned by the supervisor.

Qualifications:

  • High school diploma or equivalent.
  • 6 to 12 months of relevant experience preferred; a combination of education and experience will be considered.
  • Proficient in Microsoft Office Suite (Word, Excel) and Adobe software.
  • Ability to operate monitoring and surveillance systems effectively.
  • Strong interpersonal skills to foster positive relationships among tenants and staff.
  • Willingness to work flexible shifts, including weekends.


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