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Reception Operations Coordinator

2 months ago

Gaithersburg, Maryland, United States The Montgomery County Coalition Full time
Job Overview

The Reception Operations Coordinator is responsible for managing the flow of clients and visitors entering and exiting the facility while ensuring the safety and security of the premises through effective monitoring and surveillance systems.

Key Responsibilities:

  • Guarantee the safety and security of clients from both internal and external threats.
  • Welcome clients and guests with professionalism.
  • Maintain and update the visitor logbook accurately.
  • Handle incoming calls and direct them to the appropriate personnel.
  • Provide general information and refer inquiries to the relevant staff members.
  • Continuously observe the behavior of residents, clients, and guests to ensure compliance with facility standards.
  • Report incidents to the supervisor and Program Manager following established protocols.
  • Monitor surveillance cameras and secure entry points diligently.
  • Assist residents in completing maintenance work orders.
  • Manage in-house mail and package deliveries efficiently.
  • Document daily occurrences in the staff log for record-keeping.
  • Support the cleanliness and safety of the reception area.
  • Prepare security alerts and incident reports as necessary.
  • Conduct regular walkthroughs of the building to ensure safety.
  • Participate in staff meetings to stay informed and engaged.
  • Utilize de-escalation techniques to manage potential crises and notify authorities when necessary.
  • Complete additional tasks as assigned by the supervisor.

Qualifications:

  • High school diploma or equivalent.
  • 6 to 12 months of relevant experience preferred; a combination of education and experience will be considered.
  • Proficient in Microsoft Office Suite (Word, Excel) and Adobe applications.
  • Ability to operate monitoring and surveillance systems effectively.
  • Strong interpersonal skills to foster positive relationships among tenants and staff.
  • Willingness to work flexible shifts, including weekends.