Front Desk Representative

1 week ago


New Hyde Park, New York, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide superior guest services, including check-in/check-out, and respond to guest inquiries in a friendly and professional manner.
  • Process all payments according to established hotel requirements and maintain accurate records.
  • Resolve guest complaints and concerns in a timely and professional manner.
  • Generate and distribute daily reports to designated departments/personnel.
  • Collaborate with Housekeeping to resolve discrepancies on the room status report.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
Benefits
  • Health insurance.
  • Paid time off.
  • 8 Paid holidays.
  • Marriott Hotel Discounts.
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property.
Pay Rate

Starting at $18 per hour based on experience.



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