Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless experience for our guests.
Key Responsibilities- Provide superior guest services, including check-in/check-out, and respond to guest inquiries in a friendly and professional manner.
- Process all payments according to established hotel requirements and maintain accurate records.
- Resolve guest complaints and concerns in a timely and professional manner.
- Generate and distribute daily reports to designated departments/personnel.
- Collaborate with Housekeeping to resolve discrepancies on the room status report.
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Health insurance.
- Paid time off.
- 8 Paid holidays.
- Marriott Hotel Discounts.
- 2 Complimentary night hotel stays per year at any Shaner Hotel property.
Starting at $18 per hour based on experience.
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