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Front Desk Representative
2 months ago
Job Summary:
We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
- Deliver exceptional guest service, ensuring a positive and memorable experience for all guests.
- Act as an ambassador for the building, greeting guests with a smile and enthusiasm, and coordinating game rentals, merchandise sales, and telephones.
- Manage the front desk and host station, maintaining a clean and organized environment, and ensuring all menus are stocked and properly cleaned and maintained.
- Assist other team members as needed, and contribute to a cooperative and harmonious working climate.
- Manage wait times, communicate information to guests, team members, and managers, and deliver silverware to guests as they are seated.
- Process transactions accurately and efficiently, and reconcile any monies from their banks.
- Sell merchandise from the front desk, if applicable, and complete To Go order transactions for guests with accuracy.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with multiple guests at once.
- Ability to read and communicate in English, and articulate clear greetings, requests for assistance, and farewells to guests.
- Ability to calmly respond to dissatisfied guests and call issues to manager's attention.
- Ability to work in a fast-paced environment with distracting conditions, and lift and carry up to 30 pounds.
- Availability to work days, nights, and/or weekends as required.
What We Offer:
At Dave & Buster's, we are committed to delivering a high-quality guest experience, and we are looking for team members who share our passion for providing exceptional service. As a Front Desk/Host, you will have the opportunity to work in a dynamic and fast-paced environment, and contribute to the success of our team. We offer competitive pay, opportunities for advancement, and a fun and supportive work environment.
