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Front Desk Representative

2 months ago

New York, New York, United States CMAA Full time
About the Job

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Shinnecock Hills Golf Club. As a key member of our front office team, you will be responsible for providing exceptional service to our members, guests, and employees.

Key Responsibilities
  • Answer phones, transfer calls, and take messages for members and staff using appropriate etiquette
  • Greet members and guests warmly and professionally, acting as a concierge to optimize their experience at the Club
  • Reconcile and close out previous days' accounts and charges
  • Register all guests, accompanied and unaccompanied
  • Maintain tee times of member and guest play numbers
  • Maintain weekly unaccompanied guests' calendar
  • Confirm unaccompanied guest reservations to members by email at least ten days in advance
  • Maintain online calendar and website
  • Maintain cash drawer and supervise cash advances, check cashing, and petty cash following Accounting Procedures Manual
  • Logs in the Front Desk Book and reports unusual occurrences
  • Familiar with all safety and emergency procedures and accident prevention policies
  • Use the Jonas Management System to run reports and answer any member billing questions
  • Works on special assignments as assigned
  • Maintain an accurate Banquet Event Pack, know the daily activities, meetings, and events taking place at the club
  • Perform general office work such as word processing, filling, mail merges, operating copy, fax, and scanning machines
Requirements
  • High school diploma, GED equivalent, or higher required. College preferred
  • One or more years of experience in a front desk position in the hotel or private club industry
  • Strong desire to invest, succeed, learn, and bring a positive attitude to work every day
  • High level of attention to detail
  • Fluent in Word, Excel, Outlook, and PowerPoint