Customer Success Business Partner

6 days ago


Étreux, Hauts-de-France, United States LeanIX Full time
Job Overview

We are seeking an experienced Customer Success Business Partner to join our growing team in Massachusetts. As a key member of our Customer Success organization, you will be responsible for guiding customers through their journey with our suite of products and ensuring their continued success.

Key Responsibilities:
  • Retain Enterprise accounts by providing continuous communication and support.
  • Ensure successful onboarding experiences for new Enterprise customers.
  • Develop and expand customer accounts by driving product usage and increasing user base.
  • Execute consulting projects with customers.
Requirements

To succeed in this role, you should have:

  • At least 2 years of experience in internationally operating consulting companies (B2B) for IT management projects with direct customer interaction in IT organizations.
  • A strong understanding of IT organizations, development of IT applications, and IT operations for Enterprise companies.
  • Experience in project management and project methods.
  • A working knowledge of Gainsight or Totango.
  • Strong computer science fundamentals are preferred.
  • Exceptional English language skills, especially technical vocabulary.
About Us

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess, and manage the transition towards their target IT architecture. With over 1,400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40, we serve clients worldwide.

Estimated Salary: $85,000 - $110,000 per year

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