AWS Customer Success Manager

6 days ago


Étreux, Hauts-de-France, United States Amazon Full time
At Amazon, we value critical thinking, self-motivation, and ambiguity. As a Cloud Solutions Lead, you will pay attention to detail but think big on behalf of our customers. Bring a cool head, business outcome mindset, extensive technical background, excellent problem-solving abilities, and be an exemplary verbal and written communicator. You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources, and establish programmatic governance.

This role requires a deep understanding of cloud computing and the ability to communicate complex technical concepts to non-technical stakeholders. The ideal candidate will have 7+ years of experience leading complex, large-scale technical or engineering programs and 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists, and/or partners. Direct experience implementing cloud services, preferably on AWS and knowledge of AWS Services and Solutions, are also highly desirable. We strive for flexibility as part of our working culture and offer a comprehensive benefits package to support your well-being.

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