Customer Support Specialist and Collections Agent
4 weeks ago
The role involves managing inbound customer inquiries and overseeing the collection of outstanding payments.
Key Responsibilities:- Handle Incoming Calls: Respond to phone inquiries from both internal and external clients.
- Payment Processing: Execute customer payment transactions efficiently.
- Credit Decisions: Make informed credit release choices in accordance with established protocols.
- Dispute Resolution: Direct customer disputes to the appropriate field personnel for resolution.
- Payment Arrangements: Negotiate payment plans for overdue accounts.
- Escalation Procedures: Elevate customer disputes and collection issues as required.
- Service Level Standards: Collaborate with the team to achieve inbound service level objectives.
- Credit Information Analysis: Conduct thorough investigations and evaluations of credit data while adhering to company guidelines.
- Collections Outreach: Contact clients regarding overdue payments and facilitate the collection process.
- Credit Limit Evaluations: Assess credit limits for clients.
- Monthly Coordination: Participate in or lead monthly discussions with field staff, including Territory Managers and Order to Cash Champions.
- Goal Achievement: Meet predetermined monthly targets aimed at reducing Days Sales Outstanding (DSO) and managing overdue accounts.
- Account Management: Manage a designated number of accounts daily and document all collection efforts.
- Customer Service Assessment: Ensure candidates undergo testing for customer service scenarios.
- Skills Evaluation: Include basic Microsoft skills and typing proficiency in the assessment process.
-
Insurance Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States OneAmerica Full timeInsurance Customer Support Specialist - RemoteJob Category: Operations in Force Requisition Number: CONTA003515Position OverviewAt OneAmerica, we are committed to fulfilling our promises to customers during their most critical times. We recognize that each individual, employee, family, and business we engage with has distinct personal and financial...
-
Insurance Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Staff My Agency Full timeJoin our team at Staff My Agency as a Licensed Insurance Customer Service Specialist. We are seeking a dedicated and compassionate individual to enhance our customer service operations. This is a full-time role centered around delivering exceptional service for a reputable insurance agency.Key Qualifications:Current or recent experience in insurance customer...
-
Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Pldi Full timeWe are looking for a Call Center Agent to provide exceptional customer support. In this role, you will assist clients by delivering detailed product and service information while addressing technical challenges they may encounter. Key Responsibilities: Respond to customer inquiries and resolve complaints effectively.Offer comprehensive information regarding...
-
Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Pldi Full timeWe are looking for a dedicated Call Center Agent to provide exceptional support to our customers. Your primary role will involve assisting clients by delivering comprehensive product and service information while addressing technical challenges they may encounter. Key Responsibilities: Manage customer inquiries and resolve complaints effectively.Offer...
-
Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Pldi Full timeWe are looking for a dedicated Call Center Agent to enhance our customer support operations. In this role, you will assist clients by delivering comprehensive product and service information while addressing technical challenges they may encounter. Key Responsibilities: Manage customer inquiries and resolve complaints effectively.Offer detailed information...
-
Client Support Specialist
4 weeks ago
Marquand, Missouri, United States Altitude Sports and Entertainment Full timeClient Support SpecialistJob Category: Administration Requisition Number: CUSTO03918Job OverviewThe RoleThe Client Support Specialist will report directly to the Client Services Manager while collaborating closely with fellow Client Support Specialists, as well as department managers from Concessions, Merchandise, and Premium Services. Specialists are...
-
Business Collections Specialist
3 weeks ago
Marquand, Missouri, United States Venture Full timeJob DescriptionJob Summary:The Collections Specialist is a key member of the Venture team, responsible for ensuring timely and accurate billing for our clients. This role involves reviewing and processing invoices, identifying and resolving discrepancies, and communicating with customers to collect outstanding receivables.Key Responsibilities:Delinquency...
-
Senior Phlebotomy Collection Specialist
3 weeks ago
Marquand, Missouri, United States Versiti Inc. Full timeJob Summary:Under the supervision of department leadership, the Senior Specialist Donor CDL Specialist will proficiently perform phlebotomy collection of whole blood and apheresis products. This role will interact with donors and coordinators to provide a high level of customer service while delivering an excellent donation experience.Key...
-
Technical Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Heritage Environmental Services Full timeHeritage Environmental Services Job OverviewBecome a part of our dedicated team at Heritage Environmental Services as a Technical Customer Support Specialist. In this position, you will be tasked with evaluating and selecting suitable facilities for waste stream approvals, ensuring alignment with client requirements, safety standards, profitability, and...
-
Customer Support Specialist
2 weeks ago
Marquand, Missouri, United States Inktel Direct Corporation Full timeJob Title: Delta Faucet Customer Support Specialist WFHJob Summary:We are seeking a highly skilled and customer-focused Delta Faucet Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional support to our customers through inbound phone calls, emails, text, or...
-
Customer Support Specialist
2 weeks ago
Marquand, Missouri, United States Inktel Direct Corporation Full timeJob Title: Delta Faucet Customer Support Specialist WFHJob Summary:We are seeking a highly skilled and customer-focused Delta Faucet Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our customers through inbound phone calls, emails, text, or...
-
Customer Support Specialist
7 days ago
Marquand, Missouri, United States Inktel Direct Corporation Full timeJob Title: Delta Faucet Customer Support SpecialistJob Summary:We are seeking a highly skilled and customer-focused Delta Faucet Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction...
-
Customer Support Specialist 3
4 weeks ago
Marquand, Missouri, United States Pilot Freight Service Full timeCustomer Service 3Job Category: Stations-Central Requisition Number: CUSTO03796Job OverviewPilot Freight Services is seeking a dedicated Customer Service 3 agent to join our team. This role is essential in ensuring our clients receive top-notch service and support.Position Summary:The Customer Service 3 agent is tasked with managing incoming calls and...
-
Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Meduit Full timeThe Customer Support Specialist acts as a vital link between our clientele and the operational team. This role is dedicated to delivering outstanding service both internally and externally to address and resolve client concerns. Additionally, the specialist will provide essential administrative assistance and processing support for the operational team. Core...
-
Insurance Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States OneAmerica Full timePosition Title: Customer Service Associate - Insurance (Remote)Job Category: Operations in ForceRole Overview:At OneAmerica, we are committed to fulfilling our promises when our clients need us the most. We recognize that each individual, employee, family, and business we engage with has distinct personal and financial aspirations. Our mission is to uphold...
-
Retail Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States David's Bridal Full timeRetail Customer Support SpecialistJoin our team as we seek enthusiastic individuals for the role of Seasonal Retail Customer Support Specialist.Position OverviewThe Retail Customer Support Specialist is essential in providing exceptional service to our clientele. This role involves engaging with customers in a friendly and professional manner, ensuring that...
-
Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Companalyst Full timePosition Overview:As a Customer Support Specialist at Companalyst, you will play a vital role in ensuring customer satisfaction and providing assistance regarding our offerings.Key Responsibilities:Deliver detailed information about our products and services to clients.Respond to customer inquiries and resolve issues through various communication...
-
Customer Support Specialist
4 weeks ago
Marquand, Missouri, United States Companalyst Full timePosition Overview:As a Customer Support Specialist at Companalyst, you will play a vital role in delivering exceptional service to our clients.Offer detailed information regarding our offerings and solutions to clients.Respond to client inquiries and resolve issues through various communication channels.Achieve service level objectives and manage call volume...
-
Healthcare Customer Service Agent
4 weeks ago
Marquand, Missouri, United States Indiana University Health Full timePosition OverviewThe Patient Support Specialist plays a crucial role in addressing patient inquiries through various communication channels. This position is essential in ensuring that patients receive timely and accurate information regarding their concerns.Key ResponsibilitiesResponding to Inquiries: Engage with patients via telephone and email to provide...
-
Customer Service Representative
2 weeks ago
Marquand, Missouri, United States Stericycle Full timeAbout the RoleStericycle is seeking a highly skilled Customer Service Representative to join our Contact Center team. As a Customer Experience Agent, you will be the primary interface with our customers, handling routine customer interactions and providing exceptional service through various communication channels.Key ResponsibilitiesHandle routine customer...