Healthcare Customer Service Agent

2 months ago


Marquand, Missouri, United States Indiana University Health Full time
Position Overview

The Patient Support Specialist plays a crucial role in addressing patient inquiries through various communication channels. This position is essential in ensuring that patients receive timely and accurate information regarding their concerns.

Key Responsibilities
  • Responding to Inquiries: Engage with patients via telephone and email to provide assistance and resolve issues.
  • Problem Resolution: Assess each situation to determine the most effective method for addressing patient needs while adhering to organizational standards.
  • Collaboration: Work closely with other departments to coordinate solutions and ensure a seamless experience for patients.
  • Data Collection: Gather relevant patient information to facilitate effective communication and resolution of issues.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment. Experience in a healthcare setting is preferred but not required.



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