Customer Feedback Program Coordinator

1 week ago


GondrecourtleChâteau, Grand Est, United States Volt Company Defunct Full time
Job Title: Customer Feedback Program Administrator

Join Volt, a leading provider of workforce solutions, as a Customer Feedback Program Administrator. In this role, you will play a critical part in enhancing overall dealer sales and service operations processes to improve dealership performance.

Key Responsibilities:
  • Collaborate with management to develop and implement standards and procedures to improve dealer performance.
  • Support the Sr. Manager, Retail & Customer Feedback, as a subject matter expert for the Retail Experience Survey Interference Program.
  • Investigate and document discussions surrounding survey interference and unusual activity.
  • Act as a clearinghouse for various processes, region lists, and signed forms.
  • Support management with retail-facing customer feedback programs, including training field representatives.
  • Report on the Retail Experience Survey Interference Program and maintain support documentation.
Requirements:
  • Three years of experience in a similar field preferred.
  • Prior experience at an automotive dealership and/or OEM is preferred.
  • Experience in customer service and process improvement preferred.
  • Knowledge of automotive dealer terminology helpful.
  • Completed Bachelor's degree.
What We Offer:
  • Competitive hourly rate: $28-33/hr.
  • Benefits package, including health, dental, vision, and 401(k) options.
  • Opportunity to work with a top automotive manufacturer.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com.



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