Customer Experience Coordinator

2 days ago


GondrecourtleChâteau, Grand Est, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
  • Lead by example by engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service.
  • Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure associates execute tasks and activities according to store plan, prioritize as needed, and communicate accurately and effectively with management and associates.
  • Provide and accept recognition and constructive feedback, partner with management on associate training needs, and ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.
Benefits

We offer a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Compensation

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applications from diverse candidates.



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