Customer Experience Coordinator

1 week ago


GondrecourtleChâteau, Grand Est, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality
  • Train and mentor associates on front-end principles and personalizing the customer experience
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure associates execute tasks and activities according to store plan, prioritizing as needed
  • Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates
  • Provide and accept recognition and constructive feedback
  • Partner with management on associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits

We offer a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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