Customer Feedback Program Coordinator

4 days ago


GondrecourtleChâteau, Grand Est, United States Volt Company Defunct Full time
Job Title: Customer Feedback Program Administrator

Join Volt, a top automotive manufacturer, as a Customer Feedback Program Administrator in Fountain Valley, CA. This is an immediate opportunity to work with a top auto maker and contribute to enhancing overall dealer sales and service operations processes.

Key Responsibilities:
  • Develop and implement standards and procedures to improve dealership performance and raise dealers who are performing at sub-standard levels.
  • Design tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective.
  • Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report.
  • Investigate, discuss, and document discussions surrounding survey interference and unusual activity.
  • Act as clearinghouse for many processes, region lists, and signed forms.
  • Support management with the retail-facing customer feedback programs, including collaborating and training field representatives in specific areas of the Retail Experience Survey Program.
  • Report on the Retail Experience Survey Interference Program and maintain support documentation.
Requirements:
  • Three years of experience in a similar field preferred.
  • Prior experience at an automotive dealership and/or OEM is preferred.
  • Experience in customer service and process improvement preferred.
  • Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS).
  • Completed Bachelor's degree.
Benefits:

Volt offers benefits (based on eligibility) that may include health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.



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