Intake Coordinator

1 day ago


Dallas, Texas, United States Frontline Source Group Full time

Legal Intake Coordinator Role

We are seeking a highly organized and detail-oriented Legal Intake Coordinator to join our team at Frontline Source Group in Dallas, TX. As a key member of our client services team, you will play a critical role in ensuring the smooth onboarding process for new clients.

Responsibilities

  • Handle a high volume of incoming calls and client inquiries in English and Spanish, providing exceptional customer service and support.
  • Assess new client inquiries to determine their suitability for our firm, with a focus on personal injury cases.
  • Conduct timely follow-ups with potential clients to ensure continued engagement and address any inquiries or concerns.
  • Facilitate the onboarding process for eligible new clients by preparing and sending contracts and other necessary documents.
  • Accurately input and update client data into our software system, ensuring all information is current and correct.
  • Perform thorough research on potential cases by searching crash reports, reviewing relevant articles, and gathering other pertinent information.
  • Set up new cases in our system and create organized physical folders for each case.
  • Manage and maintain comprehensive filing systems for each client, ensuring all documents are properly organized and easily accessible.
  • Print, bind, and prepare documents for attorney review, ensuring all materials are complete and professionally presented.

Requirements

  • Bilingual proficiency in English and Spanish.
  • Experience in a high-volume plaintiff personal injury law firm is highly preferred.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in using legal software systems and Microsoft Office Suite.
  • Ability to handle sensitive information with confidentiality and professionalism.

Benefits

  • Medical, Dental, Vision
  • 401(k)
  • Paid holidays and PTO

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.



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