Intake Services Coordinator

2 weeks ago


Dallas, Texas, United States Legal Aid of NorthWest Texas Full time
Become an Intake Supervisor at Legal Aid of NorthWest Texas

POSITION OVERVIEW

ROLE: Intake Supervisor (Full Time)

WORK ENVIRONMENT: Hybrid/Remote

ABOUT US: Legal Aid of NorthWest Texas (LANWT) is a dedicated non-profit organization committed to providing exceptional free civil legal assistance to individuals in need across numerous counties in North and West Texas.

ROLE SUMMARY: We are seeking a qualified and personable individual with excellent communication skills to take on the role of Intake Supervisor. This position requires a professional who can effectively manage client interactions and lead a team to ensure the highest quality of service.

KEY RESPONSIBILITIES:

  • Greet clients, assess their needs, and direct them to the appropriate resources.
  • Deliver thorough information regarding the legal services available through LANWT in a friendly and timely manner.
  • Conduct both in-person and telephone intakes; evaluate client eligibility, prioritize urgent cases, and refer clients to alternative resources when necessary.
  • Train and supervise intake personnel, working closely with the Managing Attorney on intake processes and scheduling.
  • Maintain organized physical and digital client records, ensuring accurate documentation and timely appointment management.
  • Keep detailed logs of phone and visitor interactions, investigate assigned cases, and assist in reviewing client applications.
  • Support clients needing language assistance and contribute to employee evaluations and disciplinary procedures.
  • Address client inquiries, manage administrative duties, and participate in training sessions and team meetings.
  • Uphold confidentiality, comply with program policies, and maintain a high level of professionalism.
  • Perform additional tasks as assigned by the Managing Attorney, Deputy Director, or CEO.

QUALIFICATIONS:

  • High School Diploma, GED, or equivalent required.
  • Associate's Degree and paralegal certification preferred.
  • Proficiency in Spanish (verbal and written) is advantageous.
  • Minimum of 2 years of experience in a legal office setting preferred.
  • Understanding of ethical guidelines in a legal environment.
  • Exceptional communication skills with the ability to engage with a diverse audience.
  • Detail-oriented, organized, and self-driven.
  • Strong computer skills, particularly with Microsoft Office Suite.
  • Able to work independently, prioritize tasks, and meet deadlines effectively.
  • Consistent attendance and willingness to travel for work-related purposes.

SALARY: Based on experience.

BENEFITS: Comprehensive benefits package including paid time off, retirement plan, and health, dental, and life insurance.

APPLICATION PROCESS: Interested candidates should submit a cover letter, resume, and three professional references.

LEGAL AID OF NORTHWEST TEXAS IS AN EQUAL OPPORTUNITY EMPLOYER

VETERANS ARE ENCOURAGED TO APPLY



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