Room Care Specialist

2 weeks ago

Birmingham, Michigan, United States The Townsend Hotel Full time
Job Overview

KEY RESPONSIBILITIES:

  • Thoroughly clean and maintain guest accommodations, including changing linens, emptying waste receptacles, and polishing surfaces.
  • Sanitize bathrooms, ensuring all fixtures, floors, and surfaces are impeccably cleaned.
  • Collect and dispose of waste materials in accordance with established protocols.
  • Ensure that all lost and found items are properly tagged and reported to management for record-keeping.
  • Conduct inspections of rooms to identify maintenance needs and verify cleaning completion.
  • Report any damages or issues with furnishings to the appropriate supervisory staff.
  • Utilize cleaning agents safely and effectively, adhering to safety guidelines.
  • Arrange furnishings and amenities according to established standards.
  • Restock housekeeping supplies as needed, including towels, toiletries, and bedding.
  • Perform dusting and vacuuming in line with operational standards.
  • Inspect guest rooms systematically, documenting completed tasks.
  • Replace towels and other linens as required.
  • Ensure proper placement of room accessories according to guidelines.
  • Operate light cleaning equipment as necessary.
  • Adhere to pet and smoke-free policies as directed by management.
  • Follow all safety and security protocols diligently.
  • Prioritize cleaning tasks based on guest needs and check-in schedules.
  • Complete special projects as assigned by management.
  • Conduct deep cleaning of assigned rooms annually as per schedule.

JOB REQUIREMENTS:

  • Ability to lift items weighing up to 50 pounds.
  • Manual dexterity is essential for performing various cleaning tasks.
  • Effective verbal and written communication skills are necessary.
  • Capability to navigate stairs and service elevators throughout the property.

EMPLOYEE BENEFITS:

  • Weekly Success Coaching sessions.
  • 50% discount on dining for up to six guests.
  • 401(k) retirement plan.
  • Discounted public transportation passes.
  • Complimentary meals during shifts.
  • Paid Time Off (PTO) program.
  • And much more.

The Townsend Hotel is committed to providing equal employment opportunities and prohibits discrimination based on any protected characteristic. All employment decisions are made based on qualifications and business needs.

EDUCATION & EXPERIENCE:

  • High School Diploma, GED, or equivalent training.
  • Previous experience in housekeeping within a luxury hotel environment is preferred.

PHYSICAL REQUIREMENTS:

  • Must be able to stand and walk for the duration of the shift.
  • Ability to perform various physical tasks, including lifting and bending.
  • Handle guests' personal items with care and discretion.

WORK ENVIRONMENT:

This role is primarily indoors, with exposure to cleaning chemicals and occasional interaction with pets.

This job description provides a general overview of the position's responsibilities and may vary based on specific location needs.

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