Evening Room Service Specialist

2 weeks ago


Birmingham, Michigan, United States The Townsend Hotel Full time
Job Overview

The Evening Room Service Specialist is responsible for delivering exceptional turn down service in guest accommodations each evening. This role is crucial in ensuring a welcoming and comfortable environment for guests during their stay.

Key Responsibilities:

  • Adjusting bed linens for a restful night.
  • Arranging complimentary items such as chocolates and bottled water in designated areas.
  • Closing curtains to enhance privacy and comfort.
  • Activating ambient music and adjusting lighting to create a serene atmosphere.
  • Preparing bathrobes and slippers for guest convenience.
  • Conducting light cleaning tasks as required.
  • Completing a detailed 20-point Turn Down Checklist for each room, servicing up to 50 rooms daily.
  • Upholding the standards of a prestigious five-diamond and five-star establishment as recognized by industry leaders.
  • Addressing guest inquiries and concerns with professionalism, escalating issues to management when necessary.
  • Returning lost items to management promptly.
  • Identifying and reporting any issues that may affect service quality and cleanliness.
  • Maintaining an organized and clean turn down cart and supply areas.
  • Assisting with guest room cleaning or laundry upon request.
  • Supporting public area cleanliness as needed.

Employee Benefits:

  • Weekly Success Coaching sessions.
  • 50% discount on dining for up to six guests.
  • 401(k) retirement plan.
  • Discounted public transportation passes.
  • Complimentary meals during shifts.
  • Paid Time Off (PTO) program.
  • And many additional perks.

The Townsend Hotel is committed to providing equal employment opportunities to all individuals and prohibits discrimination or harassment of any kind. Employment decisions are based on qualifications, merit, and business needs.

Physical Requirements:

  • Ability to maneuver a 40-pound cart through carpeted areas.
  • Capability to utilize service elevators throughout the facility.
  • Engagement in repetitive activities including walking, bending, lifting, reaching, and stretching for the duration of the shift.

Work Environment:

  • This position is primarily indoors, offering protection from outdoor elements.

Essential Skills:

  • Familiarity with relevant hospitality standards and procedures.
  • Effective communication skills with both colleagues and guests.
  • Strong organizational abilities to complete tasks efficiently.

Educational Background:

  • High school diploma or equivalent preferred.
  • Ability to provide excellent guest service and fulfill reporting obligations.

This job overview is intended to provide a general understanding of the responsibilities associated with the position. While the individual in this role is expected to perform all outlined functions, specific duties may vary based on the location of employment.


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