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Licensed Customer Support Specialist
2 months ago
Position Overview:
At The Auto Club Group, we are excited to welcome new talent to our team. As a trusted name in the industry for over a century, we pride ourselves on delivering exceptional service to our members.
Job Type:
Full-time
Compensation:
Hourly
Why Work with Us?
Becoming a Licensed Customer Support Specialist is a stepping stone to a fulfilling career path within The Auto Club Group. This role offers opportunities for advancement into various positions, including:
- Branch roles such as Field Insurance Sales Agent or Travel Agent
- Other departments including Call Centers, Automotive Services, Claims, and Underwriting
A Day in the Life:
As a key representative of our branch, you will be responsible for:
- Engaging with customers and addressing their needs with professionalism and care.
- Providing high-quality support related to insurance policies, processing applications, renewals, and amendments.
- Assisting members with travel inquiries and promoting our diverse range of products and services.
- Handling transactions, including insurance payments and travel-related purchases, while maintaining accuracy in cash handling.
- Conducting outbound calls to promote insurance and travel offerings.
- Collaborating with team members to enhance customer satisfaction and participate in community engagement initiatives.
Employee Benefits:
We offer a competitive hourly wage ranging from $15.58 to $24.24, along with additional incentives and performance-based bonuses. Our comprehensive benefits package includes:
- Medical, dental, and vision coverage
- 401k matching
- Paid parental leave and adoption assistance
- Generous Paid Time Off (PTO) and holidays
- Tuition assistance and professional development opportunities
- AAA Membership and exclusive discounts
Candidate Qualifications:
To be successful in this role, candidates should possess:
- An active State Property & Casualty License or the ability to obtain one within 90 days of employment.
- A high school diploma or equivalent.
- Experience in providing exceptional customer service and handling insurance-related tasks.
- Proficiency in computer applications and web-based operations.
Work Environment:
This position is based in an office setting, where you will interact with members face-to-face, providing essential services and support.
About Us:
The Auto Club Group serves over 14 million members across multiple states, offering a wide range of services including insurance, travel, and financial solutions. We are committed to fostering an inclusive environment that values diverse perspectives and experiences.
Equal Opportunity Employer:
The Auto Club Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
