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Patient Experience Specialist

2 months ago

Birmingham, Michigan, United States Oakland Ophthalmic Surgery Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Specialist to join our team at Oakland Ophthalmic Surgery. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a smooth and efficient experience for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, ensuring that patients are seen in a timely and efficient manner.
  • Verify medical and vision insurance information, ensuring accuracy and completeness.
  • Effectively communicate with patients, doctors, and managers to ensure seamless communication and coordination.
  • Perform administrative tasks, including data entry, filing, and other duties as assigned.
Requirements
  • High school diploma or equivalent required; one year of related experience and/or training preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, doctors, and staff.
  • Basic computer skills and proficiency in software applications, including Microsoft Office.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Reliable transportation and ability to travel to multiple locations as needed.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.