IT Service Administrator

3 weeks ago


Conshohocken, Pennsylvania, United States onbe Full time

About Onbe

We are a fast-growing FinTech company that transforms the way payments are imagined. Our innovative solutions bring insight to customers and connect us with partners around the globe.

Job Summary

We are seeking an IT Service Administrator specializing in Atlassian administration to manage and enhance our tool suite, ensuring optimal performance and seamless user experiences across the organization.

Duties and Responsibilities

  • Configure, support, and enhance our Atlassian Cloud Suite of Tools including Jira Software, Jira Service Management, Confluence, OpsGenie, and Access (Guard).
  • Coach and collaborate with cross-functional teams to gather requirements, design system configurations, and maintain system standards and practices.
  • Design and enhance system configurations, including workflows, schemes, and native automations.
  • Maintain a living knowledge base for the Atlassian Suite and its environment.
  • Collaborate in developing and enhancing system practices around security and efficiency.
  • Create and consult on effective reporting solutions using tools and third-party add-ons.
  • Support native Atlassian features and research third-party cloud add-ons.
  • Troubleshoot and document complex configurations in live settings.
  • Audit schemes and objects in Jira for system health and maintenance.

Requirements

  • 3-5 years of experience as an Atlassian Administrator or similar SaaS Administration role, with hands-on experience in designing, configuring, and customizing systems.
  • Proven understanding of SaaS/System engineering and Agile practices.
  • Knowledge of IT service management concepts and standard processes.
  • Experience working through Agile principles and methodologies.
  • Time management skills to balance ongoing administrative tasks with project-based work.

Benefits

We offer a competitive salary range of $99,000 - $110,000 per year, plus eligibility for an annual bonus, medical, dental, vision, wellness, 401(k) matching, open paid time off, and more.

About Onbe Culture

We celebrate diversity and inclusivity, and we ask employees to come to Onbe as they are. We believe in creating a mindful workforce that embraces diversity and celebrates a culture of inclusion.



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