Digital Workplace Manager

3 weeks ago


Conshohocken, Pennsylvania, United States onbe Full time

About This Role

We are seeking an experienced IT Service Administrator to join our team and contribute to our digital workplace. As an IT Service Administrator, you will be responsible for managing and enhancing our Atlassian tool suite, ensuring optimal performance and seamless user experiences across the organization.

Responsibilities

  • Configure, support, and enhance our Atlassian Cloud Suite of Tools, including Jira Software, Jira Service Management, Confluence, OpsGenie, and Access (Guard).
  • Coach and collaborate with cross-functional teams to gather requirements, design system configurations, and maintain system standards and practices.
  • Design and enhance system configurations, including workflows, schemes, and native automations.
  • Maintain a living knowledge base for the Atlassian Suite and its environment.
  • Collaborate in developing and enhancing system practices around security and efficiency.
  • Create and consult on effective reporting solutions using tools and third-party add-ons.
  • Support native Atlassian features and research third-party cloud add-ons.
  • Troubleshoot and document complex configurations in live settings.
  • Audit schemes and objects in Jira for system health and maintenance.

Requirements

  • 3-5 years of experience as an Atlassian Administrator or similar SaaS Administration role, with hands-on experience in designing, configuring, and customizing systems.
  • Proven understanding of SaaS/System engineering and Agile practices.
  • Knowledge of IT service management concepts and standard processes.
  • Experience working through Agile principles and methodologies.
  • Time management skills to balance ongoing administrative tasks with project-based work.

Compensation and Benefits

The salary range for this position is $99,000 - $110,000 per year, plus eligibility for an annual bonus, medical, dental, vision, wellness, 401(k) matching, open paid time off, and more.

About Onbe Culture

We celebrate diversity and inclusivity, and we ask employees to come to Onbe as they are. We believe in creating a mindful workforce that embraces diversity and celebrates a culture of inclusion.



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