Fleet Management Specialist
2 weeks ago
At Titan Ventures, we are seeking a highly skilled and organized Fleet Management Specialist to join our team. As a key member of our Customer Service Center Fleet Management team, you will be responsible for providing exceptional support to our customers and internal stakeholders. Your primary focus will be on managing our fleet, including coordinating with our service providers, processing incoming inquiries, and resolving issues related to vehicle damages. You will also be responsible for supporting our nationwide hotline and ensuring that our customers receive timely and effective support. To be successful in this role, you will need to have a strong customer service orientation, excellent communication skills, and the ability to work in a fast-paced environment. You will also need to have a solid understanding of MS Office applications and be proficient in using our ticket system. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Manage our fleet, including coordinating with service providers and processing incoming inquiries
* Support our nationwide hotline and ensure timely and effective support to customers
* Resolve issues related to vehicle damages, including repair approvals, coordination, and invoice verification
* Coordinate transport damages and ensure that our customers receive the best possible service
**Requirements:**
* Successfully completed commercial training or a comparable qualification
* Experience in customer service/hotline is desirable
* Enjoy talking on the phone, sociable and friendly
* Organizational talent and structured way of working
* Strong customer and service orientation, excellent communication skills, flexibility, and a true team player
* Interest in mobility and solid knowledge of MS Office applications
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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