Patient Services Representative
2 weeks ago
POSITION SUMMARY:
As the initial point of contact for patients, family members, and visitors, you will serve as our Front Desk Coordinator, ensuring a welcoming atmosphere.
DUTIES & RESPONSIBILITIES:
- Manage and route incoming phone calls efficiently.
- Record and relay messages to appropriate personnel.
- Provide information to callers regarding the organization, including location and directions.
- Greet on-site visitors, assist them as needed, and consistently deliver exceptional customer service to both visitors and staff.
- Perform various administrative tasks such as filing, photocopying, and collating as required.
- High School diploma or equivalent G.E.D is required.
- 1-3 years of relevant experience, ideally in a healthcare setting.
- Excellent phone etiquette, communication, and customer service skills are essential.
- Proficient in computer usage, internet navigation, and Microsoft Office Suite or similar software.
- The ideal candidate is personable, organized, and demonstrates outstanding customer service abilities.
We value our employees and offer a competitive salary. Full-time team members are also eligible for a comprehensive benefits package, which includes:
- Medical, Dental, Vision, Life, and Disability Insurance / Flexible Spending Accounts.
- Tuition Reimbursement & Nursing Loan Repayment Programs.
- PerkSpot - Local Deals and Weekly Perks Program.
- 401(k) Retirement Plan.
- Paid Time Off.
- New Pet Insurance Discount available.
- DailyPay option available - access your earnings when needed.
- Purchasing Power - online purchase/payroll deduction.
- Tickets at Work - discounts on entertainment tickets.
- Employee Assistance Plan - services to support everyday challenges (available for all employees and their families).
- Helping Friends Foundation - a fund to assist employees in hardship or crisis.
- Farmers GroupSelect Auto and Home Insurance - employee discount available via payroll deduction.
- In-facility education programs and more.
*Drug-Free, Smoke-Free Workplace, Equal Opportunity Employer, including disability/vets
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