Patient Services Representative

2 weeks ago


Round Rock, Texas, United States San Gabriel Rehabilitation and Care Center Full time

POSITION SUMMARY:

As the initial point of contact for patients, family members, and visitors, you will serve as our Front Desk Coordinator, ensuring a welcoming atmosphere.

DUTIES & RESPONSIBILITIES:

  • Manage and route incoming phone calls efficiently.
  • Record and relay messages to appropriate personnel.
  • Provide information to callers regarding the organization, including location and directions.
  • Greet on-site visitors, assist them as needed, and consistently deliver exceptional customer service to both visitors and staff.
  • Perform various administrative tasks such as filing, photocopying, and collating as required.
QUALIFICATIONS & REQUIREMENTS:
  • High School diploma or equivalent G.E.D is required.
  • 1-3 years of relevant experience, ideally in a healthcare setting.
  • Excellent phone etiquette, communication, and customer service skills are essential.
  • Proficient in computer usage, internet navigation, and Microsoft Office Suite or similar software.
  • The ideal candidate is personable, organized, and demonstrates outstanding customer service abilities.
BENEFITS:

We value our employees and offer a competitive salary. Full-time team members are also eligible for a comprehensive benefits package, which includes:
  • Medical, Dental, Vision, Life, and Disability Insurance / Flexible Spending Accounts.
  • Tuition Reimbursement & Nursing Loan Repayment Programs.
  • PerkSpot - Local Deals and Weekly Perks Program.
  • 401(k) Retirement Plan.
  • Paid Time Off.
  • New Pet Insurance Discount available.
  • DailyPay option available - access your earnings when needed.
  • Purchasing Power - online purchase/payroll deduction.
  • Tickets at Work - discounts on entertainment tickets.
  • Employee Assistance Plan - services to support everyday challenges (available for all employees and their families).
  • Helping Friends Foundation - a fund to assist employees in hardship or crisis.
  • Farmers GroupSelect Auto and Home Insurance - employee discount available via payroll deduction.
  • In-facility education programs and more.
San Gabriel Rehabilitation and Care Center is dedicated to enhancing the quality of life for each resident and fostering a community that promotes growth through relationships and shared experiences.

*Drug-Free, Smoke-Free Workplace, Equal Opportunity Employer, including disability/vets

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