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Customer Service Representative

2 months ago

Round Rock, Texas, United States Wyndham Hotels & Resorts Full time

Position: Guest Services Agent

Location: Odessa, TX, US

Property: La Quinta by Wyndham Odessa

La Quinta by Wyndham is on the lookout for a dedicated Guest Services Agent to enhance our team in Odessa, Texas.

Role Overview:

  • Deliver attentive, friendly, and efficient service to all guests
  • Optimize room revenue and ensure high occupancy rates

Qualifications & Experience:

  • Relevant college coursework is advantageous
  • Experience in hospitality or a related field is preferred
  • A High School diploma or equivalent is mandatory
  • Proficiency in computer usage is essential
  • Prior customer service experience is a plus

Physical Expectations:

  • Availability for flexible working hours may be necessary
  • Capability to remain standing for the duration of the shift

Essential Attributes:

  • Exhibit a warm and welcoming attitude
  • Possess outstanding communication skills
  • Demonstrate effective problem-solving capabilities
  • Ability to manage multiple tasks and prioritize effectively
  • Participate in all mandatory meetings and training sessions

Core Responsibilities:

  • Greet and welcome guests upon arrival
  • Respond to inquiries regarding services and amenities
  • Ensure cleanliness and organization of the work area

Company Overview:

Wyndham Hotels & Resorts stands as the largest hotel franchisor globally, providing a variety of hotel experiences across numerous brands. Our mission is to ensure exceptional experiences for every traveler.

Our portfolio includes brands such as AmericInn, Days Inn, Ramada, Super 8, among others. We are committed to delivering high-quality hospitality to our guests.

Headquartered in Parsippany, N.J., Wyndham Hotels & Resorts employs around 9,000 team members across the globe.

We are an Equal Employment Opportunity Employer.