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Patient Services Coordinator
2 months ago
The Patient Services Specialist 3 provides advanced-level administrative support services in a healthcare setting, ensuring high-quality patient-centered care. This senior-level position handles complex tasks, assists in training staff, and serves as a backup supervisor.
Key Responsibilities- Assists in the hiring process and serves as a peer interviewer.
- Performs patient relations, check-in/check-out, scheduling, insurance verification, and answers phone calls.
- Serves as an expert in handling complex tasks and responding to escalated issues.
- Participates in process improvements initiatives and facilitates team meetings.
- Mentors and trains staff in processes and procedures.
- Provides training on applications, website access, and other resources.
- Serves as backup to supervisor in their absence, as required.
- Assists in managing schedules, assigning employees tasks, and following up on work results.
- Monitors and arranges for facility and equipment maintenance and repairs.
- Performs quality assurance audits and orders supplies as requested.
- Excellent listening, interpersonal, and communication skills.
- Ability to adapt communication style to suit different audiences.
- Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
- Knowledge of patient registration procedures and documentation.
- Knowledge of medical insurance claims procedures and documentation.
- Skilled in the use of personal computers and related software applications.
- Skilled in preparing and maintaining patient records.
- Ability to analyze unpaid third-party claims and delinquent accounts.
- Ability to mentor and train staff.
- Competitive benefits package.
- Immediate eligibility for health and welfare benefits.
- 401(k) savings plan with dollar-for-dollar match up to 5%.
- Tuition Reimbursement.
- PTO accrual beginning Day 1.