Front Desk Hospitality Agent

4 weeks ago


Ranchos de Taos, New Mexico, United States El Monte Sagrado Full time
Job Summary:

The Guest Experience Host is responsible for setting the tone for the Heritage experience, serving as the main point of contact for guests during their stay. This role requires a professional, consistent, and energetic approach to welcoming guests and articulating the story and inspiration behind the Heritage experience.

Key Responsibilities:
  • Work under the direction of the Guest Experience Manager and/or Supervisor on shift.
  • Maintain a high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
  • Maintain the utmost confidentiality and care with guest information.

Benefits:
  • Part-time employees receive: Dental, Vision, and 401k.
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.

Requirements:
  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.
  • NM Safe Certified Hotelier, Inspiring Our Communities, and Celebrating Local Artisans.

Compensation:
  • 15-18 Hourly Wage.


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