Front Desk Representative
3 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn Taos. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.
Key Responsibilities
- Provide friendly and efficient service to hotel guests, responding to their needs and resolving any issues in a timely manner.
- Handle guest complaints in a professional and courteous manner, ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements, including handling payments and resolving discrepancies.
- Adhere to payment, cash handling, and credit policies/procedures, maintaining accurate records and ensuring compliance.
- Generate, print, and distribute daily reports to designated departments/personnel, providing valuable insights and data.
- Resolve discrepancies on the room status report with Housekeeping, ensuring accuracy and efficiency.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We provide a range of services for investors, hotel owners, and brands, including hotel development, design, and construction, e-commerce, and revenue management.
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