Front Desk Representative
1 day ago
Unlock the Magic of El Monte Sagrado
As a Guest Experience Host at El Monte Sagrado Resort & Spa, you will be the face of our hospitality, setting the tone for an unforgettable experience for our guests. We are seeking a passionate and professional individual to join our team, providing exceptional service and creating lasting memories for our visitors.
Key Responsibilities
- Provide warm and welcoming greetings to guests, articulating the story and inspiration behind El Monte Sagrado's unique experience.
- Deliver refined and seamless service, upholding the highest level of confidentiality and care for guest information.
- Offer knowledgeable recommendations for guests about hotel events, amenities, local attractions, and restaurants.
- Respond to guest challenges and find timely and professional resolutions.
- Maintain the highest level of professionalism and poise in a fast-paced environment.
Requirements
- Excellent customer service skills and a passion for interacting with people.
- Friendly and warm demeanor, with excellent verbal communication and multitasking abilities.
- Competency with computer technology, including reservation management systems and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and late nights.
- Ability to work on feet for extended periods and lift/push/reach for/carry 25+ pounds occasionally.
- 6 months to 1 year of equivalent experience or a high school diploma/equivalent experience/training.
Benefits
- Part-time employees receive dental, vision, and 401k benefits.
- Full-time employees receive medical, dental, vision, life, short-term disability, accident, critical illness, and 401k benefits.
El Monte Sagrado Resort & Spa is an Equal Opportunity Employer.
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