Front Desk Representative
4 weeks ago
Job Summary
The Front Desk Representative for Summit Hospitality Group is responsible for delivering exceptional guest service while managing daily hotel operations. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Provide personalized service to guests, responding to their needs and resolving any issues that may arise.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process guest payments and handle cash handling responsibilities.
- Collaborate with other departments to ensure seamless guest experiences.
- Stay up-to-date on hotel policies and procedures, as well as local events and attractions.
Requirements
- 2+ years of experience in a front desk or guest service role.
- Strong leadership and communication skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Valid driver's license and ability to drive company vehicle.
Work Environment
- Fast-paced hotel environment with a focus on guest satisfaction.
- Ability to lift 50 pounds and stand for long periods of time.
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