Front Desk Agent

4 weeks ago

Taos NM United States El Monte Sagrado Full time

Description:WORK, PLAY & ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico
Full-time Hourly Position ranging from $15.00-$18.00 DOE plus benefits.Located in Taos, NM. Working out of our El Monte Sagrado Resort & Spa.


Position Purpose: The Guest Experience Host sets the tone for the Heritage experience, and is the main point of contact for duration of a guests stay. Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests.


Supervisory Responsibilities: None


Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
  • Maintain high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
  • Maintain the upmost confidentiality and care with guest information.

Benefits:

  • Part-time employees receive: Dental, Vision and 401k
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k

HC1

Requirements:
  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Compensation details: 15-18 Hourly Wage



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