Front Desk Representative

7 days ago


Taos, New Mexico, United States El Monte Sagrado Full time
Job Summary

The Front Desk Agent serves as the main point of contact for guests at El Monte Sagrado Resort & Spa, providing exceptional customer service and creating a memorable experience for every guest.

Key Responsibilities
  • Welcome guests and articulate the story behind El Monte Sagrado, ensuring a seamless and enjoyable stay.
  • Provide refined service, upholding the highest level of confidentiality and care for guests.
  • Offer knowledgeable recommendations for hotel events, amenities, local attractions, and restaurants.
  • Respond to guest challenges and find suitable resolutions in a timely and professional manner.
Requirements
  • Must be a passionate people person with superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
  • Competent with computer technology to learn reservation management systems, point-of-sale systems, and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends, holidays, and late nights.
  • Ability to work on feet for extended periods and lift/push/reach for/carry 25+ pounds occasionally.

Benefits

  • Part-time employees receive dental, vision, and 401k benefits.
  • Full-time employees receive medical, dental, vision, life, short-term disability, accident, critical illness, and 401k benefits.

About Us

El Monte Sagrado Resort & Spa embodies the culture, spirit, and traditions of New Mexico, offering a work environment focused on the overall employee experience.



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