Front Desk Representative
7 days ago
The Front Desk Agent serves as the main point of contact for guests at El Monte Sagrado Resort & Spa, providing exceptional customer service and creating a memorable experience for every guest.
Key Responsibilities- Welcome guests and articulate the story behind El Monte Sagrado, ensuring a seamless and enjoyable stay.
- Provide refined service, upholding the highest level of confidentiality and care for guests.
- Offer knowledgeable recommendations for hotel events, amenities, local attractions, and restaurants.
- Respond to guest challenges and find suitable resolutions in a timely and professional manner.
- Must be a passionate people person with superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
- Competent with computer technology to learn reservation management systems, point-of-sale systems, and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and late nights.
- Ability to work on feet for extended periods and lift/push/reach for/carry 25+ pounds occasionally.
Benefits
- Part-time employees receive dental, vision, and 401k benefits.
- Full-time employees receive medical, dental, vision, life, short-term disability, accident, critical illness, and 401k benefits.
About Us
El Monte Sagrado Resort & Spa embodies the culture, spirit, and traditions of New Mexico, offering a work environment focused on the overall employee experience.
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