Front Desk Ambassador
4 weeks ago
We are seeking a highly skilled Guest Experience Host to join our team at El Monte Sagrado Resort & Spa. As a Guest Experience Host, you will be the main point of contact for our guests, providing exceptional service and ensuring a memorable experience.
Key Responsibilities:- Welcome guests to the resort and provide a warm and welcoming atmosphere.
- Articulate the story and inspiration behind El Monte Sagrado, highlighting the unique experiences and amenities we offer.
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, and restaurants.
- Respond to guest challenges and find appropriate resolutions in a timely and professional manner.
- Maintain the highest level of confidentiality and care with guest information.
- Must be a passionate people person with superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management systems and Microsoft Office Suite.
- Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
- High school diploma or equivalent experience/training.
- Part-time employees receive: Dental, Vision, and 401k.
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.
El Monte Sagrado Resort & Spa is an Equal Opportunity Employer.
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