Onsite Level I Help Desk and Computer/IT Support Specialist
4 weeks ago
We are seeking a detail-oriented and qualified Tier 1 Help Desk and Computer/IT Support Technician to join our team in a mostly in-office/onsite workplace environment.
Key Responsibilities- Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensure company safety and security standards are met.
- Comply with all company standards and policies.
- Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
- Willingness to learn and take constructive criticism without becoming defensive.
- Excellent customer service skills.
- Good problem-solving skills.
- Be positive and proactive.
- Valid Driver License and ability to drive to customer locations when required.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
- Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
- Active Directory knowledge a plus
- Ninja RMM and Autotask PSA experience a plus
- Flexible Scheduling
- Career Advancement Opportunities
- Challenging Work in a Pleasant Work Environment
- On-going Training
- Competitive Compensation
- People First Culture
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