Onsite Level I Help Desk and Computer/IT Support Specialist

4 weeks ago


Schofield, Wisconsin, United States TeamLogic IT, Schofield, WI Full time
Job Overview

We are seeking a detail-oriented and qualified Tier 1 Help Desk and Computer/IT Support Technician to join our team in a mostly in-office/onsite workplace environment.

Key Responsibilities
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensure company safety and security standards are met.
  • Comply with all company standards and policies.
Requirements
  • Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
  • Willingness to learn and take constructive criticism without becoming defensive.
  • Excellent customer service skills.
  • Good problem-solving skills.
  • Be positive and proactive.
  • Valid Driver License and ability to drive to customer locations when required.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
  • Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
  • Active Directory knowledge a plus
  • Ninja RMM and Autotask PSA experience a plus
Benefits
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Challenging Work in a Pleasant Work Environment
  • On-going Training
  • Competitive Compensation
  • People First Culture


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