Service Technician for Heat Treatment Solutions
2 weeks ago
Ipsen International Inc. is committed to maintaining a Drug-Free Workplace.
We offer a comprehensive benefits package starting from day one, including a generous 401k plan, paid time off, tuition reimbursement, ongoing employee development, and much more.
Position Summary
The Field Service Technician is responsible for planning and coordinating service assignments as directed by the HUB Lead. This role involves the installation, upgrading, and troubleshooting of technical issues, as well as performing scheduled maintenance and calibration services. The technician ensures top-notch service performance in terms of execution quality, repair speed, and customer interaction.
Key Responsibilities
- Diagnose technical issues related to heat treatment equipment at client locations.
- Carry out service tasks at customer sites, including troubleshooting, preventive maintenance, repairs, and calibrations.
- Document all service activities and record any potential warranty claims.
- Identify and promote opportunities for up-selling and cross-selling services related to heat treatment equipment.
- Determine necessary materials (tools, consumables, spare parts) to ensure successful service execution.
- Serve as the primary contact for customers with existing service agreements.
- Plan and schedule service assignments in collaboration with the HUB Lead.
- Accurately record work hours and job assignments in the time and attendance system.
- Submit expense reports promptly for review and approval.
- Adhere to all safety protocols and policies established by Ipsen.
Qualifications
- In-depth knowledge of the heat treatment industry.
- Proficient in maintaining heat treatment equipment.
- Excellent verbal and written communication skills for both internal and external interactions.
- Strong customer service orientation and a high level of customer focus.
- Demonstrated mechanical and electrical aptitude.
- Familiarity with basic computer operations (e.g., MS Office, ERP, CRM systems).
- Ability to maintain a professional appearance and positively represent Ipsen.
- Capability to identify cross-selling opportunities.
- Strong problem-solving and troubleshooting skills with a hands-on approach.
- Preferred to reside within the assigned HUB location or within a 30-minute drive of a HUB border.
- Must maintain a valid driver's license and meet the automobile insurance requirements as per Ipsen's Travel Policy.
- Willingness to travel as necessary by car, plane, or other means.
Education and Experience
- High School Diploma or GED equivalent is required.
- A minimum of 5 years of relevant experience in industrial equipment operation and/or maintenance is required, preferably in the heat treatment sector or completion of an intensive industry training program.
- Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS is advantageous.
Physical and Environmental Requirements
The demands outlined are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
1. Regularly required to stand, walk, and use hands for dexterity and handling objects.
2. Regularly required to use close vision, and communicate verbally.
3. Regularly required to reach with hands and arms.
4. Regularly required to lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
5. Frequently required to climb, balance, stoop, kneel, crouch, or crawl.
6. Occasionally required to sit.
7. May be assigned to environments with high noise levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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