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Customer Service Representative

2 months ago

Simi Valley, United States FHI Heat Full time

Luxury Brands LLC. are looking for a Customer Service Representative to join their team in Simi Valley, California.


Job Duties:


• Provide exceptional customer service to clients through various communication channels, including phone, email, and chat.


• Respond to customer inquiries and resolve issues in a timely and professional manner.


• Assist customers with product information, order status, and general inquiries.


• Process orders, returns, and exchanges accurately and efficiently.


• Maintain customer records and update information as needed.


• Collaborate with other departments to ensure customer satisfaction.


• Analyze customer feedback and provide suggestions for improvement.


• Conduct outbound calling to follow up on customer inquiries or resolve any outstanding issues.



Skills and Requirements:

• High School or equivalent.

• 3-5 years of related experience.

• Basic competence in duties and tasks of supervised employees.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Proficient computer skills, including knowledge of Microsoft Office Suite.

• Knowledge of SAP and Shopify is a plus.

• Ability to analyze customer needs and provide appropriate solutions. Outbound calling experience is a plus.


Compensations & Benefits:

• Salary commensurate with experience. ($22-26/hr. based on expereince.

• Benefits include (Health, Medical, Dental insurance, vacation, other benefits inhouse etc.)


FHI Heat is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.