Financial Aid Services Coordinator
2 weeks ago
A reputable private educational institution is seeking a dedicated Financial Aid Services Coordinator to enhance their team. This position involves providing essential support in addressing financial aid inquiries and ensuring effective communication with stakeholders.
Key Responsibilities:
The Financial Aid Services Coordinator will:
- Be consistently available to handle incoming communications
- Respond to all inquiries within a 24-hour business timeframe regarding general financial aid questions
- Develop and maintain productive working relationships with institutional partners
- Inform all interested parties about the availability of financial aid programs
- Investigate and clarify all pertinent financial aid options
- Effectively implement new operational procedures
- Manage and accurately document interactions using CRM tools
- Ensure compliance with legal standards in the communication and handling of financial documents
- Perform additional duties as assigned
- Minimum of 6 months relevant experience
- High School Diploma or GED
- Proficient in computer applications
- Skilled in Microsoft Office Suite
- Strong problem-solving abilities and time management skills
- Customer service-focused
- Excellent interpersonal and communication skills (both written and verbal)
- Meticulous attention to detail
- Highly organized
- Associate's or Bachelor's Degree
- Previous experience in financial aid processes
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