Financial Aid Services Coordinator

2 weeks ago


Schaumburg, Illinois, United States Tandym Group Full time

A reputable private educational institution is seeking a dedicated Financial Aid Services Coordinator to enhance their team. This position involves providing essential support in addressing financial aid inquiries and ensuring effective communication with stakeholders.

Key Responsibilities:

The Financial Aid Services Coordinator will:

  • Be consistently available to handle incoming communications
  • Respond to all inquiries within a 24-hour business timeframe regarding general financial aid questions
  • Develop and maintain productive working relationships with institutional partners
  • Inform all interested parties about the availability of financial aid programs
  • Investigate and clarify all pertinent financial aid options
  • Effectively implement new operational procedures
  • Manage and accurately document interactions using CRM tools
  • Ensure compliance with legal standards in the communication and handling of financial documents
  • Perform additional duties as assigned
Qualifications:
  • Minimum of 6 months relevant experience
  • High School Diploma or GED
  • Proficient in computer applications
  • Skilled in Microsoft Office Suite
  • Strong problem-solving abilities and time management skills
  • Customer service-focused
  • Excellent interpersonal and communication skills (both written and verbal)
  • Meticulous attention to detail
  • Highly organized
Preferred Qualifications:
  • Associate's or Bachelor's Degree
  • Previous experience in financial aid processes


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