Aftermarket Sales and Parts Operations Manager

7 days ago


Chesapeake, Virginia, United States Plasser American Corp Full time
Job Description

Plasser American Corp is seeking a highly motivated and detail-oriented individual to lead the Aftermarket Sales Team. As a Technical Parts Lead, you will be responsible for guiding a team of three individuals in the day-to-day operations of assisting customers with their needs in a timely manner.

Key Responsibilities
  • Team Leadership: Lead and direct the day-to-day operations of the Parts Team, ensuring seamless customer support and timely resolution of issues.
  • ERP System Expertise: Operate and become a Subject Matter Expert (SME) of the Infor LN ERP System in the Aftermarket requirements, ensuring efficient order processing and quotation requests.
  • Material Requirements: Partner with internal teams to direct urgent material requirements for customers, ensuring timely delivery and minimizing delays.
  • Order Processing: Process orders and quotation requests, working closely with the Parts Sales Manager to ensure accurate and timely fulfillment.
  • Customer Communication: Attend weekly calls with Key Account Customers to provide status updates and follow-up on their requirements, ensuring excellent customer service and satisfaction.
  • Customer Concerns: Manage and follow-up on customer concerns with accurate and timely responses, resolving issues promptly and professionally.
Requirements
  • Strong Organization and Communication Skills: Possess excellent organizational and communication skills, with the ability to effectively lead and direct a team.
  • Technical Knowledge: Have knowledge of Microsoft Office, with a strong emphasis on Excel, and the ability to read blueprints, schematics, and technical documents.
Qualifications
  • Experience: Minimum 3 years of high-paced sales experience in manufacturing/heavy machinery and 5 years of leadership/supervisor experience.
  • Education: Bachelor's Degree.
Benefits
  • Paid Time Off: Accrue 80 hours of paid time off during the first year of employment.
  • Holidays: 10 paid holidays per year.
  • 401(k) Match: 401(k) match of $0.50 for every $1.00 contributed, up to 6% of salary.
  • Merit Bonus: May receive a merit bonus after completion of the audit at the end of the fiscal year.
  • Tuition Reimbursement: Tuition reimbursement available.
  • Disability and Life Insurance: Free short and long-term disability and life insurance after 90 days of employment.
  • Employee Benefits: Free employee medical and dental coverage, valued at $7,500.00.
  • Company Events: Participate in company events.


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