Regional Operations Manager
2 weeks ago
As a Regional Operations Manager, you will oversee the performance and management of multiple restaurant locations, ensuring they operate efficiently and profitably. Your leadership will be crucial in driving customer satisfaction and maintaining the high standards of our brand.
Key Responsibilities- Guide and support each individual General Manager and their teams in both short-term and long-term operational strategies to achieve optimal sales and profitability.
- Ensure that all restaurant management teams uphold the highest standards of Quality, Service, and Cleanliness (QSC) by verifying that shift managers are proficient in shift management principles.
- Recruit and hire management personnel based on the specific needs of each location. Collaborate with General Managers to ensure the successful completion of the Management Development Program for all management staff, fostering long-term retention and growth.
- Work closely with General Managers to adhere to company practices and maintain appropriate staffing levels across all assigned locations. Create a positive work environment while training and developing crew members to minimize turnover.
- Analyze sales trends across assigned locations to identify areas for improvement and opportunities for growth. Implement targeted programs to enhance sales and address any negative trends through promotional or operational initiatives.
- Conduct biannual performance evaluations for General Managers, ensuring they also provide feedback to shift managers and crew members.
- Lead the rollout of new products, procedures, and equipment, ensuring successful implementation of core business programs and systems.
- Perform Customer Experience Visits at each location four times a month, along with Food Safety assessments with different shift managers each month.
- Facilitate weekly meetings with General Managers to review operations, staffing, maintenance, training, and customer feedback, addressing any identified opportunities for improvement.
- Achieve the profit objectives set by the management team.
- Minimum of 2 years of experience in a supervisory role across multiple restaurant locations.
- Strong verbal and written communication skills are essential.
This position requires a proven track record of effectively managing restaurant operations. Candidates should demonstrate the ability to take on additional responsibilities beyond daily operations and have experience managing multiple units. Excellent planning, organizational, and communication skills are necessary, along with knowledge of accounting principles and experience in budgeting and financial analysis.
Required Qualifications:- Must be 18 years or older.
- Legally authorized to work in the United States.
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