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Customer Service Representative

2 months ago

Woodland Hills, California, United States P.F. Chang's Full time

About the Role:

The Host is a vital member of our P.F. Chang's team, responsible for delivering an exceptional hospitality experience to our guests. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.

Key Responsibilities:

  • Guest Interaction: Greet guests, answer questions, and provide a positive first impression.
  • Seating and Table Management: Manage the seating process, ensuring efficient table turnover and minimizing wait times.
  • Food and Beverage Knowledge: Familiarize yourself with our menu and be able to answer questions about our offerings.
  • Sanitation and Safety: Uphold our high standards of sanitation and safety, maintaining a clean and welcoming environment for our guests.
  • Teamwork: Collaborate with servers, bartenders, and kitchen staff to ensure seamless service.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with guests and team members.
  • Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and holidays.
  • Teamwork: Ability to work collaboratively in a fast-paced environment.
  • Adaptability: Flexibility to adapt to changing situations and priorities.

Why Work for P.F. Chang's:

We are a unique and dynamic company that values our team members and strives to create a positive work environment. As a Host at P.F. Chang's, you will have the opportunity to develop your skills, work with a talented team, and provide exceptional service to our guests.