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Customer Service Representative

2 months ago


Woodland Hills, California, United States Baldwin Risk Partners Full time

Job Description

At Baldwin Risk Partners, we're one of the largest personal lines agencies in the US, helping over a million customers protect what matters most since 1952. As a licensed agency in all 50 states, we represent hundreds of insurance products from top insurance companies, giving our customers a wide selection of products and competitive pricing.

We work closely with home builders and mortgage companies to provide homeowners insurance that's fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process, resulting in happier customers and more on-time closings.

As a full-service agency, we can help customers find the right coverage for their circumstances from a variety of insurance products, including:

  • Homeowners and renters policies
  • Auto insurance
  • Specialty item and special event endorsements
  • Small business insurance
  • Umbrella policies

Key Responsibilities:

  • Provide timely, accurate customer service by answering inbound calls, researching inquiries, and responding to coverage, billing, and policy-related questions.
  • Rewrite or generate new policies by recommending available coverages and products to meet clients' insurance needs.
  • Continued professional growth by completing various corporate product training courses throughout tenure with Baldwin Risk Partners.
  • Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries.
  • Gain knowledge of department processes and procedures.

Required Qualifications:

  • Education: High School Diploma/GED
  • Experience: 1 year relevant experience
  • Licenses/Certifications: Property & Casualty insurance license

Compensation: Starting rate: $22.00