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Customer Service Representative
2 months ago
Job Description
At Baldwin Risk Partners, we're one of the largest personal lines agencies in the US, helping over a million customers protect what matters most since 1952. As a licensed agency in all 50 states, we represent hundreds of insurance products from top insurance companies, giving our customers a wide selection of products and competitive pricing.
We work closely with home builders and mortgage companies to provide homeowners insurance that's fast, easy, and hassle-free. Our technology-based approach simplifies the process by incorporating insurance into the closing process, resulting in happier customers and more on-time closings.
As a full-service agency, we can help customers find the right coverage for their circumstances from a variety of insurance products, including:
- Homeowners and renters policies
- Auto insurance
- Specialty item and special event endorsements
- Small business insurance
- Umbrella policies
Key Responsibilities:
- Provide timely, accurate customer service by answering inbound calls, researching inquiries, and responding to coverage, billing, and policy-related questions.
- Rewrite or generate new policies by recommending available coverages and products to meet clients' insurance needs.
- Continued professional growth by completing various corporate product training courses throughout tenure with Baldwin Risk Partners.
- Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries.
- Gain knowledge of department processes and procedures.
Required Qualifications:
- Education: High School Diploma/GED
- Experience: 1 year relevant experience
- Licenses/Certifications: Property & Casualty insurance license
Compensation: Starting rate: $22.00