Customer Service Representative
6 days ago
Job Summary:
The Administrative Representative - Base Operator is a key member of the Central Market team, responsible for providing exceptional customer service and supporting the day-to-day operations of the store.
Key Responsibilities:
- Operate the switchboard to efficiently connect calls and provide information to callers
- Record messages and maintain accurate call logs
- Perform various clerical duties, including mail sorting, data entry, and document preparation
- Provide outstanding customer service via phone and in-person interactions
- Assist with special projects and initiatives for Store Administration
- Other duties may be assigned to support the team and achieve business objectives
Requirements:
- Previous switchboard experience preferred
- Ability to multitask and handle a high volume of work
- Self-motivated and able to work independently with minimal supervision
- Flexibility to work a variety of schedules, including days, evenings, and weekends
- Excellent customer service and communication skills
- Ability to remain calm and composed in stressful situations
- Attention to detail and accuracy
- Value diversity and promote a positive work environment
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