Cybersecurity Success Consultant

7 days ago


Austin, Texas, United States Forcepoint Full time

About Us

Forcepoint is a global leader in cybersecurity solutions, dedicated to helping businesses and governments protect their sensitive data and intellectual property. Our innovative platform provides end-to-end security, making it easy for customers to adopt Zero Trust and prevent data breaches.

Job Summary

We are seeking an experienced Cybersecurity Success Consultant to join our team. As a key member of our customer success organization, you will work closely with customers to demonstrate the value of Forcepoint's products and deliver exceptional results.

About the Role

This is an exciting opportunity to be part of a dynamic team that is shaping the future of cybersecurity. As a Cybersecurity Success Consultant, your primary responsibility will be to build strong relationships with our customers and help them achieve their strategic goals. You will work collaboratively with cross-functional teams to understand customer challenges and develop effective solutions.

Key Responsibilities

  • Understand customer goals and objectives, and provide personalized support to ensure they get the most out of our products.
  • Develop and implement customized plans to drive customer adoption and achieve defined outcomes.
  • Collaborate with internal teams to resolve technical issues and provide expert guidance to customers.
  • Communicate effectively with customers at all levels, including senior management.
  • Identify opportunities to upsell and cross-sell our products and services.

Requirements

  • 5-10+ years of experience in a technical customer-facing role, such as Customer Success, Solution Engineering, or Technical Support.
  • Strong technical domain knowledge, particularly in networking, cybersecurity, ITSM, and related areas.
  • Excellent oral, written, presentation, and interpersonal skills.
  • Ability to communicate complex technical information to non-technical stakeholders.
  • Proven ability to work independently and as part of a team.

What We Offer

  • An estimated salary range of $120,000 - $180,000 per year, depending on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a leading cybersecurity company and contribute to the development of innovative solutions.
  • A collaborative and dynamic work environment with a diverse team of experts.


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