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Customer Service Liaison

2 months ago

Irvine, California, United States Johnson Service Group (IL) Full time
Customer Service Representative

At Johnson Service Group (IL), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will provide consultative telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Specialists.

Key Responsibilities:
  • Provide exceptional customer service to Child Care Providers, Agents, and Enrollment Specialists via phone and web-based platforms.
  • Offer consultative assistance to resolve customer inquiries and concerns in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experience and resolve complex issues.

Requirements:

  • Bilingual skills in English and Spanish.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.