Customer Service Liaison
2 weeks ago
A leading non-profit organization dedicated to community development and outreach initiatives is seeking a Customer Service Liaison to support their team. As a Customer Service Liaison, you will play a key role in connecting with community members and providing information about our programs and services in a fast-paced, collaborative environment.
Key Responsibilities:
- Manage a high volume of inquiries from community members via various channels.
- Respond to calls and messages from new and existing community members in a professional and friendly manner.
- Provide information about programs, verify requests, answer questions, and offer assistance regarding services offered.
- Serve as a liaison between community partners and our in-house team to facilitate collaboration.
- Assist with event registrations and manage follow-up communications.
- Support additional projects as needed.
Requirements:
- 2-5 years of experience in customer service or community engagement roles preferred.
- Experience in non-profit or community-focused environments is a plus.
- Comfortable interacting with individuals at all levels, both over the phone and in person.
We are an equal opportunity employer and welcome applications from diverse candidates.
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