Customer Service Representative

3 weeks ago

Irvine, California, United States Alleviate Financial Solutions Full time
Client Success Champion

Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you to join our dynamic team as a Client Success Champion Extraordinaire. As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs.

Key Responsibilities:
  • Communicate with clients to understand their needs and explain product value
  • Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner
  • Manage a high volume of outbound and inbound calls
  • Keep accurate records of all activity on the file to ensure accuracy and completeness of the file
  • Keep clients satisfied and deliver an exceptional customer service experience on a day to day
  • Monitor client's tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessary
  • Schedule and meet client appointments and deadlines
  • Provide progress reports to clients and upper management
  • Make the client aware of other services and actions that may lead to greater success
  • Build and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumer
  • Maintain a positive attitude and tone at all times
  • Maintain strong client retention
  • Resolve complaints and prevent additional issues by improving processes
  • Provide high quality, personable, friendly and professional service at all times
  • Work with the management team to create better methods to address customer complaints
Requirements:
  • High School Diploma or GED required
  • Minimum 1 year of customer service preferred
  • Adaptability and problem-solving skills
  • Ability to build rapport
  • Excellent customer service skills; strong phone etiquette with active listening skills
  • Clear & concise communication skills
  • Proactive approach to client stated and unstated needs
  • Effective time management, prioritization and multitasking skills
  • Patience, empathy and professionalism
  • Strong attention to detail
  • Ability to work under pressure and manage high stress level situations
  • Ability to maintain control of escalations
  • Ability to develop Product knowledge, to ensure our clients are adequately educated

We understand potential comes in many forms. Even if you don't check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Johnson Service Group (IL) Full time

    Job SummaryUnder the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to...

  • Customer Service Representative

    1 month ago

    Irvine, California, United States Motion Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Bilingual Spanish Customer Service Representative

    3 weeks ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Domino's Pizza LLC is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and ensure their satisfaction.Responsibilities: Answer...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Mirion Full time

    Customer Service RepresentativeMirion Medical is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, customers, and stakeholders.Resolve customer issues from start to finish, ensuring timely and accurate responses to all...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Select Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Select Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Ultimate Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Ultimate Staffing in Irvine. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking orders over the phone, and processing orders for the...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States BARTON PERREIRA LLC Full time

    Customer Service RepresentativeBarton Perreira LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Select Staffing Full time

    Customer Service Representative Job DescriptionSelect is seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Answer inbound and outbound calls,...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States States HR CO LLC Full time

    Customer Service Representative Job DescriptionAt States HR CO LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.The ideal candidate will have excellent communication and problem-solving skills, with the ability to provide top-notch service to our customers.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Vaco Full time

    Job Title: Customer Service RepresentativeAt Vaco, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring timely and accurate processing of warranty parts orders.Key Responsibilities:Process domestic and...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States BARTON PERREIRA LLC Full time

    Customer Service RepresentativeBarton Perreira is seeking a Customer Service Representative to join our team in Irvine, California. As a key member of our customer service team, you will be responsible for providing exceptional customer care by answering calls, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States 24 Seven Talent Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at 24 Seven Talent. As a Customer Service Representative, you will be the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Domino's Franchise Full time

    Job DescriptionDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and safe work environment.Key Responsibilities:Operate all...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Hollister Incorporated Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone.Handle inbound...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States AEW Investments llc Full time

    Company OverviewAEW Investments LLC is a leading real estate investment management company with over 40 years of experience. We provide customized investment solutions to investors worldwide, leveraging our expertise in research and market analysis.Job SummaryWe are seeking a part-time Remote Customer Service Representative to join our team. As a key member...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Barton Perreira Full time

    Customer Service RepresentativeBarton Perreira is seeking a skilled Customer Service Representative to join our team in Irvine, California. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues promptly, and ensuring a positive experience.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Irvine, California, United States Mirion Full time

    Customer Service RepresentativeMirion Medical is seeking a skilled Customer Service Representative to provide exceptional support to our clients and customers. As a key member of our team, you will be responsible for delivering timely and accurate responses to incoming inquiries and requests, including billing and crediting issues.Key...

  • Customer Service Representative

    3 weeks ago

    Irvine, California, United States Ultimate Staffing Services Full time

    Job Title: Customer Service RepresentativeAt Ultimate Staffing Services, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for addressing resident and company service requests both over the phone and in person. This role involves gathering...

  • Customer Service Representative

    4 weeks ago

    Irvine, California, United States Western Growers Family of Companies Full time

    Job Title: Customer Service Representative IJoin Western Growers Family of Companies as a Customer Service Representative I and be part of a team that is dedicated to ensuring the future viability of its members - the hard-working, salt-of-the-earth farmers who grow the fruits, vegetables, and tree nuts that feed our nation and nourish our bodies.About the...