Customer Service Representative

3 days ago

Irvine, California, United States US Tech Solutions Full time

Job Title: Customer Care Specialist

Duration: 4+ Months Contract


Job Summary:

We are seeking a highly skilled Customer Care Specialist to join our team at US Tech Solutions. As a key member of our operations division, you will be responsible for providing exceptional customer service, resolving complex customer inquiries, and driving continuous improvement initiatives.


Key Responsibilities:

  • Provide expert-level customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Act as a liaison between customers and internal departments, ensuring seamless communication and resolution of customer concerns.
  • Develop and maintain strong relationships with customers, vendors, and internal stakeholders to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and customer satisfaction.
  • Manage and resolve complex customer cases, utilizing strong problem-solving skills and attention to detail.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive continuous improvement initiatives.


Requirements:

  • 3-5 years of customer service experience, with a focus on managing customer escalations in a high-volume environment.
  • Excellent written and verbal communication skills, with the ability to communicate complex issues to customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex customer cases and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office applications, with experience using CRM software a plus.


What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including health insurance, 401(k), and paid time off.
  • The chance to work with a global staff augmentation firm, providing a wide range of talent on-demand and total workforce solutions.


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Praveen

Email: praveenc@ustechsolutions.com

Internal Id: 24-19588

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